The Change Order

Lumen Clinic, three emails Paul Ito Agreed in writing 8 September: appointment, no-show, and recall. $900. Delivery 26 September. On 19 September Paul asked for a patient-reminder text sequence "since the voice is already there." The voice being there was his case for getting the texts free. It is not a case. It is a compliment wearing a request. Reply, sent the same afternoon: Paul, The reminder texts are a change. The three emails stay $900, due 26 September, as agreed on 8 September. The texts are $450, four messages, delivered 30 September, if you want them. Confirm that and I will start the texts. I will not add them to the current job. Nina Alvarez Under it, the change order, same thread: Original: three emails, appointment, no-show, and recall, for $900, agreed 8 September, delivery 26 September. Added: four reminder texts for $450, delivery 30 September. Not included: a new offer, a site, or a fourth email. The texts start only after you reply yes. The $900 does not change either way. I did not explain why texts take time. He did not ask for a lesson. He asked for more work, and the price is the answer. I also did not say sorry for the boundary. We already had a date and a number. Sorry would have made both of them feel rude. If he pushes, this is the only follow-up: Paul, I will not add the texts to the $900 invoice. Yes on the $450, or we leave them out. I am not going to debate it in a longer email. Nina Alvarez Adapt: Put the original scope, the original price, and the date you agreed in the first two sentences. If those three are fuzzy, the change order will not hold. Adapt: Price the extra as its own number. Do not write "a bit more." A vague extra is free by Friday. Adapt: If this client pays change orders without a fight, send the short reply and do not send the harder note. Save that one for the person who argues.